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FAQ

1 - General Information

Searching for info about the Camping?

Check the FAQ of our BASECAMP Camping!

What is AIRFORCE Festival?

AIRFORCE Festival is a world-shattering harder styles gathering at one of the most superior locations! This revolutionary concept will mark base on the colossal Military Airbase Twenthe at Enschede, which will be transformed into AIRFORCE Festival!

When is AIRFORCE Festival?

AIRFORCE Festival takes place on Saturday the 3th of August 2019, from 12:00 (noon) until 00:00 (midnight).

What is the minimum age?

The minimum age of AIRFORCE Festival is 18 years. This means that you have to be 18 years on the day of the festival, with no exceptions. Please always bring your ID.

I’ve lost something!

We collect all found items during and after AIRFORCE Festival. Everything that is not collected on the day itself is handed over to the municipality. All items will be placed on the “Lost or Found” website approximately 2 business days after the event. You can also make a report there yourself if you have lost something: see their FAQ for more information.

What are the opening hours of AIRFORCE Festival?

AIRFORCE Festival opens the gates of the military airbase at 12:00 (noon) and will end at 00:00 (midnight).

What if I use medication and/or have an allergy?

If you use medication and you have to use it on the festival site, bring your doctor’s note! Without official doctor’s note you can’t enter the site with your medication. The security will check this at the entrance of the festival.

Is there somewhere to store my belongings during the day?

There are E-lockers at the entrance, where you can easily and safely store your belongings. Dimensions are: 30 cm by 24 cm and 40 cm deep. The costs are: 7,50 euro.
You could already purchase it online (€7,50 + €0,75 fee)! Your code will be sent to you at least 2 days before the event – please also check your spam-box.

Are you prepared for bad weather?

With military bunkers, shelters and firestations, AIRFORCE Festival has several area’s covered. Years ago it rained bombs and bullets, so water droplets will not be any problem for these locations! Because all area’s adjoin the military taxi-track of the airport, they all have a paved surface. For the real diehards we have ponchos too!

When will the timetable be announced?

This will be done about a week before AIRFORCE Festival.

What can I eat and drink?

Of course, eating and drinking is an important element of the festival. It is not permitted to bring your own food or drinks to the site.

I recently gave birth and I am looking for some privacy during AIRFORCE Festival

No probs. You can visit the First Aid on the festivalsite. You do not need to notify this 🙂

2 - Tickets & Tokens

Until when can I personalize or change the information of my ticket?

This is possible until Friday 2 August, 12:00 (noon). Changes can be made via this link.

Is it possible to sell my personalized ticket?

Have you bought a ticket from someone who was already personalized? Or would you like to take someone else to AIRFORCE Festival? No problem, there are two different options for solving this.
1) Sell your tickets via Ticketswap. AIRFORCE Festival has a collaboration with this platform! SecureSwap means that the tickets sold are exchanged for a new ticket that is directly in the name of the new owner. The old ticket, which is still in the seller’s possession, is therefore automatically invalid. This makes it 100% safe to sell and buy your tickets through this platform. Click here to swap! (link will follow)
2) You can change your ticket details quickly and easily via the special Name Change Module from Paylogic. Keep in mind that € 3 per ticket will be charged for the change.

How do I personalize my ticket?

You need to add personal information to order purchased tickets in order to receive the tickets. How does this work? Read the intelligence below!
1) After purchasing your tickets you will receive a confirmation email from Paylogic. In here you will find a link to the page to add your  personal information for each ticket recipient. Click on continue after completion!
2) Check carefully whether the data has been entered correctly and click on confirm. The personalization of your ticket(s) has been completed.
3) You will receive an e-mail with the personalized tickets.
NB: lost confirmation email or the email with your tickets? Request it again via this Paylogic site!

Where can I buy a shuttle bus ticket?

Avoid waiting times at the shuttle buses and buy your shuttle bus ticket in advance online (€10,75 incl. fee). At the shuttle bus stop (at the NS Enschede Central trainstation) a ticket costs € 10,-.
For more information about the shuttle bus tickets, please check our transportation page.

Will there be tickets for sale at the entrance?

If there are still tickets available, we will sell some tickets at the entrance. Keep an eye on our Facebookpage for the latest updates!

My ticket has been stolen, what should I do?

This page explains exactly what steps you should take if your ticket is stolen.

I bought a ticket, but I didn't receive it or I can't retrace it anywhere. What now?

Use this page to get your ticket sent again.
Are you stuck? No problem! Visit the Paylogic Customer Service Help Center.

Is it possible to scan tickets from a mobile phone?

Yes, it is possible to scan tickets from a mobile phone. However please take into account that the internet connection is not always stable, so we advise you to download your ticket beforehand on your mobile. Also make sure your screen is set to maximum brightness.

Should I print the ticket(s) in A4 format and in color?

Your ticket can be scanned on print and mobile phone. If you choose for print, make sure it’s in A4-format. It’s not neccessary to print in color. Do you want to scan your ticket from your phone? Make sure your screen is set to maximum brightness.

How can I pay during AIRFORCE Festival?

At AIRFORCE Festival you pay with tokens that you can use all weekend. You can purchase the tokens online or at the event site with your debit card / credit card (Mastercard / VISA / Maestro) or in cash. We have taken all possible precautions to ensure that the PIN option is always available but nevertheless, we always advise you to carry some cash.

How do I collect my pre-sale tokens?

After arrival you can collect your tokens at the pre-sale cash registers via your printed ticket or via the ticket on your mobile.

Is AIRFORCE Festival already sold out?

No, as soon as AIRFORCE Festival will sell out we will announce it on our website and our Facebookpage.

I have a (other) question about my tickets?

For questions about your tickets, payments or your order, you can contact Paylogic Customer Service.

3 - Parking & Transport

How do I get to AIRFORCE Festival?

You can get to AIRFORCE Festival by public transport, organized bus trips, bike, car or taxi! Read all the intelligence about transport on the transport page.

4 - Hotel & Camping

Where can I stay overnight?

Since this year you can visit our campsite, Basecamp!

Isn’t camping your thing? Are you looking for something more luxurious, but you still want to stay close to the festival? Make use of the multiple hotels nearby Enschede. Be sure to book the right nights before making your reservation! Hotel packages including or excluding entrance ticket are available at airforcefestival.nl/hotels. [update: sold out]

All packages include:
› 
Entrance Ticket
› 1, 2, of 3 nights an a hotel
 Free transfer from/to Airbase Twenthe
› Free late check-out on Sunday

5 - House Rules

Can I leave the festival and come back later?

No, that is not allowed.

Promotion in and around AIRFORCE Festival?

Promotion is prohibited in and around the site of AIRFORCE Festival. This will be strictly enforced. Any fines or cleaning costs will be claimed to the relevant persons or organizations. Be warned!

For all organizations involved with an ad in our magazine is a fence for a banner reserved. For advertising opportunities please contact us.

Can I bring liquids at the festival site?

Due to security reasons it is not allowed to carry liquids at the festival grounds (hence no deodorant, deodorant rollers, hairspray etc.).

Until what time can I enter the festival?

It is possible to enter AIRFORCE Festival until 22:00 with a valid ticket.

Can I bring a GoPro?

Feel free! Make something great and don’t forget to send us the results!

Can I bring a selfiestick?

A selfiestick is allowed, take a nice picture with your smartphone or make a nice movie and share it with us! As long as you don’t bother people with the selfiestick.

What if I use medication and/or have an allergy?

If you use medication and you have to use it on the festival site, bring your doctor’s note! Without official doctor’s note you can’t enter the site with your medication. The security will check this at the entrance of the festival.

What are the house rules?

You can find the house rules just before the entrance. Take the time to look at them, then you know exactly what you and your fellow visitors can expect.

6 - Contact

I’ve lost something!

We collect all found items during and after AIRFORCE Festival. Everything that is not collected on the day itself is handed over to the municipality. All items will be placed on the “Lost or Found” website approximately 2 business days after the event. You can also make a report there yourself if you have lost something: see their FAQ for more information.

I have a question that isn’t answered in the FAQ

If you have a question that isn’t answered in this FAQ, you can email us using the contact form or send us a message on Facebook.

7 - Press

I’m a photographer/journalist, how can I apply for a press pass?

A form will be available for press enquiries from. You’ll find the form on this page.

8 - Working & Performing

I am a DJ, could I perform at AIRFORCE Festival? Or send a demo?

Unfortunately this isn’t possible at this time. The program is completely full.

Are there any opportunities to work at AIRFORCE Festival?

No, we work with regular suppliers and a permanent crew every year.

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